Term and Conditions

Last Updated: [Insert Date]

1. Who We Are & Who You Are

Roxy Store is your ultimate destination for kiteboarding equipment, serving passionate water sports enthusiasts worldwide (except certain Asian countries and remote regions). Our target riders are:

• Performance-focused kiteboarders seeking high-quality gear
• Beginners looking for complete packages to start their journey
• DIY enthusiasts interested in customizing their equipment
• Style-conscious riders who value both function and form

2. Website Use & Intellectual Property

Your Responsibilities:

• Provide accurate account information
• Use the site only for lawful purposes
• Don’t attempt to hack or disrupt our services

Our Content:

All website content (logos, product designs, text, images) is owned by Roxy Store and protected by intellectual property laws. You may not reproduce or commercialize any content without our written permission – though we’re flattered if you want to share your gear pics on social!

3. Product Information

We take pride in offering:

• Performance-driven gear: Foil boards, twintips, control bars, and foil kites designed for optimal water performance
• Workshop customization: Unique Build A Bar options for personalized setups
• Safety equipment: Including HitchSafe systems and kite leashes
• Complete packages: Bundles for riders at all levels

While we strive for accuracy in product descriptions and images, slight variations may occur. Technical specifications should be verified before purchase if critical to your needs.

4. Ordering & Payment

Making Purchases:

• Add items to cart and proceed through checkout
• Review your order carefully before payment
• We accept: Visa, MasterCard, JCB, and PayPal

Order Confirmation:

You’ll receive an email confirmation once your order is placed. This represents our acceptance of your order and forms a contract between us.

Pricing:

All prices are in USD. We reserve the right to correct pricing errors and cancel orders resulting from such errors.

5. Shipping & Delivery

We’re as eager to ship as you are to ride! Here’s how we deliver:

• Processing: 1-2 business days (excluding weekends/holidays)
• Shipping Options:
  • Standard ($12.95): DHL/FedEx (10-15 business days)
  • Free (orders over $50): EMS (15-25 business days)
• International Notes: Customs fees may apply and are your responsibility

6. Returns & Refunds

We want you stoked with your gear! Our return policy includes:

• Return Window: 15 days from delivery
• Process: Email [email protected] with order details
• Conditions: Items must be unused with original packaging/tags
• Non-Returnable: Opened HitchSafe systems, wetsuits, ponchos, tools, customized items
• Refunds: Processed within 5 business days after inspection

7. Warranty & Liability

Product Warranty:

Manufacturer warranties apply where indicated. Contact us for warranty claims.

Our Liability:

Roxy Store’s liability is limited to the purchase price of products. We’re not responsible for:

• Incorrect product use
• Normal wear and tear
• Events beyond our reasonable control
• Consequential damages from product use

8. Safety Notice

Kiteboarding involves inherent risks. By purchasing our products, you acknowledge:

• Proper training and safety knowledge are essential
• Equipment should be inspected before each use
• Environmental conditions significantly impact safety
• We’re not liable for injuries resulting from the sport

9. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

10. Contact Us

Questions? Our rider support crew is ready to help!

Email: [email protected]
Phone: +1 (916) 555-KITE
Address: 1620 Timber Ridge Road, Sacramento, US 95814